Privacy Policy

This policy describes what actually happens on this website and in The Crowns Leisure mobile app today. It hasn't been reviewed by a lawyer — have one look it over before you rely on it for anything contractual or regulatory, but it isn't placeholder text either; every claim below matches how the site and app are actually built.

1. Who We Are

The Crowns Leisure Limited ("we", "us", "our") is a hospitality company based in Ibadan, Oyo State, Nigeria. This policy covers thecrownsleisure.com and The Crowns Leisure mobile app (together, the "Services").

2. Information We Collect

Information you give us. When you submit the booking/enquiry form on the website or in the app, we collect your full name, phone number, email address, the property or service you selected, and your message.

Information collected automatically. Like most websites, our hosting provider (Netlify) automatically logs standard technical data for every visit — IP address, browser type, and pages requested — for security and reliability purposes. We do not run Google Analytics, advertising pixels, or any other tracking or analytics tool on the website, and we do not use cookies for tracking. The site may set a strictly necessary cookie or local storage value in your browser purely to remember form state or theme preference on your device; nothing in this category is used to identify or track you across sites.

What we don't collect. We do not collect payment card details, government ID numbers, or precise location data through the website or app.

3. How We Use Your Information

We use the information from the booking/enquiry form solely to respond to your enquiry, confirm bookings, and communicate with you about your stay or event. We do not use it for marketing emails, and we do not sell, rent, or trade your personal information to any third party.

4. Who We Share It With

When you submit the form, your details are sent by email to our team using Resend, an email delivery service that acts as our data processor for that single purpose. Our website itself is hosted on Netlify. Neither provider is authorised to use your information for their own purposes. We do not share your information with any other third party, and we do not sell it.

5. International Data Transfers

Resend and Netlify are global service providers, so your enquiry may be transmitted through or briefly processed on servers outside Nigeria in the course of being delivered to our inbox. It is not stored long-term outside Nigeria by us.

6. Data Retention

We keep enquiry and booking details for as long as reasonably necessary to respond to your request, fulfil any resulting booking, and meet our own record-keeping and legal obligations, after which we delete or anonymise it. You can ask us to delete your information sooner at any time — see Section 8.

7. Data Security

Enquiries are sent over encrypted connections (HTTPS/TLS) end to end, and our hosting and email providers each maintain their own industry-standard security practices. No method of transmission or storage is 100% secure, but we don't take shortcuts we're aware of on this front.

8. Your Rights

Under Nigeria's Data Protection Act 2023, you have the right to know what personal information we hold about you, request a copy of it, ask us to correct it, or ask us to delete it. To exercise any of these, email info@thecrownsleisure.com — we'll respond within 30 days.

9. Children's Privacy

The Services are intended for adults booking hospitality services and are not directed at children under 18. We do not knowingly collect personal information from children.

10. Mobile App Permissions

As of this version, The Crowns Leisure app does not request access to your location, camera, contacts, or notifications, and requires no special device permissions beyond what the app store itself grants automatically. If a future update adds a feature that needs a new permission (for example, push notifications for booking updates), we'll update this section and the permission will always be optional and revocable in your device settings.

11. Changes to This Policy

If we change what we collect or how we use it, we'll update the "Last updated" date above and, for material changes, note it here directly.

12. Contact Us

The Crowns Leisure Limited, No 10A Surulere Quarters, Olosan, Alakia, Ibadan, Oyo State, Nigeria. info@thecrownsleisure.com · +234 706 238 7100